Retail Parts Advisor
Apprenticeship
The role of a Retail Parts Advisor Apprentice is a diverse and exciting
role in one of the biggest car brands on the planet. You’ll be working both
behind the scenes receiving deliveries and at the front desk serving
Mercedes-Benz customers. You’ll learn skills in managing stock, merchandising,
forecasting, and analysing purchasing habits, as well as
developing your ability to retain customers and increase market saturation.
Initially working towards a Level 2 Retailer Apprenticeship you will
learn the key principles, practices and skills that underpin the role. On
achievement, you will progress to Level 3 Retail Team Leader to further develop
and apply your skills in more complex situations.
This
is a great step into starting a career in one of the largest global automotive brands
, which has the potential for progression, in multiple areas such as, Parts
Process Specialist, Business Development and Group Parts Manager.
The role of a Retail (Parts) Advisor Apprentice
Building and maintaining relationships with internal and external
customers both in person and over the phone
Developing relationships with other departments
Preparing orders
Meeting deadlines
Stock Control/ Management
Processing Warranty Claims and Payments
Identifying Parts
Business development/ Planning
Marketing and Visual Merchandising
Forecasting and Budgeting
Managing logistics including organizing and arranging deliveries
Using your creativity, you have the chance to improve the parts process
within your dealership
Full time mentoring from a fully trained
Mercedes-Benz technician
Desired Skills and Personal Qualities
Sales Skills
Organizational skills
ICT Skills
Complaint resolution skills
Problem solving abilities.
Ability to work independently and as part of a team
Flexibility
An interest in motor vehicles
Customer service skills
Entry Requirements
Important information
We welcome applications from everyone irrespective of gender and
ethnicity. We are committed to equal opportunities therefore if you have a
disability, please state this on your application form and measures will be put
in place to support you.
The employing retailer dictates the remuneration that apprentices
receive. They are required to pay, at least, the National Minimum Wage. Further details can be
found at https://www.gov.uk/apprenticeships-guide/pay-and-conditions.
You will be required to work the minimum duration of 30 hours per week
and a minimum of 20% of your working hours are allocated to ‘off-the-job’
training. Training will take place as one-week blocks at our Apprentice Academy
in Milton Keynes. We will talk you through this during the application process.
We will support you in gaining Functional Skills in Mathematics and
English should you require them.
For advice on completing an application, please refer to the advice and
guidance here: https://www.ucas.com/further-education/apprenticeships-and-traineeships/applying-apprenticeship
